Start by checking the tracking link, as it may include a photo of the delivery location. Also, verify that the shipping address on your order is correct.
We recommend checking with neighbors or nearby areas in case the package was misdelivered. If you still can’t locate it, please contact our support team with your order number, and we’ll investigate the issue further.
Important Note: We do not offer refunds on packages marked as delivered. For missing package claims, we will work with UPS to investigate, and if warranted, submit a replacement order.
