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Frequently Asked Questions

Can't find the answer to your question? Contact our customer service team at info@aviatornation.comfor further assistance!

Our live chat feature is operational in the bottom right corner of the website from 9am - 3pm Monday through Friday. Our customer support phone line is operational during the same time frame and reachable at (725) 226-4911.

Due to volume our response time this week may be delayed. We appreciate your patience as we work extra shifts and hours to get back to you as soon as possible! We will reply to your email in the order it was received.

Please see below for general information regarding our BFCM sale:

- If you need to change or edit your order, we suggest that you resubmit the new order for the updated items and have us cancel + refund the original order. The items you want to swap out for may not be in stock by the time we get to your message

-Due to order volume shipping + processing times will be delayed beyond what is normal, Our current response time is around 24 hours

Again, we thank you for your patience and understanding! We will get back to you as soon as possible.

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Getting In Touch

Please email info@aviatornation.com for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information. 

Returns & Exchanges

We offer free shipping on all domestic exchanges and store credit returns. Domestic returns for a refund that utilize our return shipping label will incur a $9.50 return fee.

Exchanges must be postmarked within 14 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. Exchanges can also be taken to any Aviator Nation Flagship store. All items sent back must be unworn and unwashed with the original tags. Items purchased with a discount up to 20% are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 20% discount are final sale and non-returnable.

Aviator Nation Holiday Exchange/Return Policy:

Receipts or order numbers must be shown for ALL eligible returns and/or exchanges. Sales from November 25th 2022 to December 24th 2022 can be returned for an exchange or store credit through January 31st 2023. Items must be unwashed and unworn. Items purchased with a discount up to 20% are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 20% discount are final sale and non-returnable.  

Please follow this link: https://returns.aviatornation.com/#/ 

 

And input your order # (no W) and the shipping zip code used on the order! Follow the prompts and it'll give you all the return options + shipping label.

 

For items purchased in-store, please contact info@aviatornation.com for address and return instructions.

Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.

If you'd like an update on your return shipment feel free to contact us.

To return or exchange an item in-store, bypass the web instructions and bring your item(s) with proof of purchase into any of our locations. 

Shop Pay Installments

No. There are no additional charges, interest rates, or late fees. There is also no impact to your credit score.

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

We accept installment payment on all major debit and credit cards. 

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Aviator Nation has no control over this and we are unable to bypass this rejection. Shop Pay or Affirm should contact you via email detailing why your payment was rejected.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

No, there are no late fees if you miss a scheduled payment.

If you have more questions about installment payments on Shop Pay, you can refer to help pageshereorhere.

Shipping

You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.

Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.

We're happy to offer free domestic shipping via UPS Ground. Free domestic shipping will vary by location but shouldn't take more than 5 business days during non-sale periods. If the order is placed during large volume sale period processing times are subject to increase. 

Please note international orders are subject to duties and fees imposed by local tax authorities. 

Products And Stock

Gift cards are available for sale here !

 

The electronic gift card will be delivered to the email input at checkout. If the gift card is intended to be a gift, we suggest inputting your email address and then forwarding it onto the recipient with a personal message from yourself.

 

Gift cards can only be applied to online purchases. If you'd like to redeem at one of our flagships please email us info@aviatornation.com to set that up!

We are restocking our website daily from our warehouse in downtown Los Angeles. 

 

If you'd like to be notified when a style or size is going to be restocked, navigate to that product page & click the variant you'd want and input your email into the corresponding field. 

 

Once it's restocked you'll be immediately notified by email!

All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece! 

 

If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.

Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment.

 

After years of testing various processes and various fabrics we have found the recipe for the perfectly worn-in garment that will hold its softness for its entire lifecycle if cared for properly.

Please view our size guide here!

If you need to make edits to your order we suggest that you resubmit directly on our website a new order and email us to cancel + refund the original order. This will help to ensure you get the units you want in a timely manner!

Damaged And Repairs

Our first priority is to always try to repair the garment. It keeps damaged items out of landfills and is more environmentally conscious to fix something up good as new rather than discard it. 

 

Having our own warehouse here in the US we're able to quickly repair most forms of damage to a garment.

 

If an item is unable to be repaired, and the damage is the result of a product defect, we'll work on a replacement for you.

Please email us directly at info@aviatornation.com with a photo of the damaged area of the merchandise and we'll get the process going for you.

 

We will need the order or receipt information for the item.

 

Please launder your product before returning for repair. If repairs are sent back before being washed, we won't be able to process the repair.

 

All repair requests will be handled at Aviator Nation's discretion. Damage due to wear and tear will be repaired at a reasonable charge.

Can't find the answer to your question? Contact our customer service team at info@aviatornation.com for further assistance!