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Shipping, Exchange & Return Information

Shipping, Exchange & Return Information

Aviator Nation Holiday Exchange/Return Policy:

Receipts or order numbers must be shown for ALL eligible returns and/or exchanges. Sales from November 25th 2022 to December 24th 2022 can be returned for an exchange or store credit through January 31st 2023. Items must be unwashed and unworn. Items purchased with a discount up to 20% are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 20% discount are final sale and non-returnable.  

Due to volume our response time this week may be delayed. We appreciate your patience as we work extra shifts and hours to get back to you as soon as possible! We will reply to your email in the order it was received.
 
Please see below for general information regarding our BFCM sale.
  • If you need to change or edit your order, we suggest that you resubmit the new order for the updated items and have us cancel + refund the original order. The items you want to swap out for may not be in stock by the time we get to your message
  • Due to order volume shipping + processing times will be delayed beyond what is normal, Our current response time is around 24 hours
 
Again, we thank you for your patience and understanding! We will get back to you as soon as possible.

 

Important Shipping Information.

Please note that order processing times will vary between 2-5 business days for orders that selected the free shipping UPS Ground option at checkout. Due to volume, processing times are extended beyond what is normal for us.

Orders which selected our paid shipping service of UPS 2nd Day Air or UPS Next Day Air will be processed through our warehouse in an expedited manner.

Please note international orders are subject to longer shipping times as well as duties and fees imposed by local tax authorities that we are unable to calculate at checkout. Tracking will be emailed to you once the order has been prepared to ship.

  Please note international orders are subject to duties and fees imposed by local tax authorities that we are unable to calculate at checkout.

 

Return & Exchange Info

We offer free return shipping on all domestic exchanges & store credit returns. Domestic returns for a refund that utilize our return label will incur a $9.50 return fee.


Exchanges must be postmarked within 14 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn or unwashed with original tags. Items purchased with a discount up to 20% are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 20% discount are final sale and non-returnable. Exchange orders will be submitted with UPS Ground.

 

If you need to reach out with a question or concern about your order we are here to help! 

 You can reach us by email info@aviatornation.com