Customer Service

RETURNS AND EXCHANGES

We understand that you may need to exchange or return your item. Please read the below Return/Exchange policy. You can always e-mail info@aviatornation.com should you have any questions.

Exchanges must be postmarked within 30 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn or unwashed. Items purchased at over a 10% discount or on sale are non-refundable.

Please follow this link: www.aviatornation.com/a/returns

And input your order # and email address! Follow the prompts and it'll give you all the return options + shipping label

For items that were purchased in-store  please contact info@aviatornation.com for address and return instructions

Damages AND repairs

We expect that you'll wear your Aviator Nation gear for a lifetime. Like all rad vintage gear the more you wear it and wash it the more broken in it will become. In our opinion this is a good thing. Wear it often and let it evolve into something even more RAD. If there is defect on your item that we can fix we're more than happy to have it sent to our factory in Los Angeles for a repair.

To inquire about the repair process please email info@aviatornation.com detailing your repair need!

FAQ

1. HOW ARE AVIATOR NATION GARMENTS SO SOFT?

Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment. After years of testing various processes and various fabrics we have found the recipe for the perfectly worn in garment that will hold its softness for its entire lifecycle if cared for properly.

2. WHY DOES MY ITEM LOOK DIFFERENT THAN THE PHOTO?

All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece! If you are not happy with the color or fit we are always happy to assist with an Exchange or a Return so long as it is within the designated window.

3. DO YOU SHIP OVERSEAS?

Yes, we are happy to say we ship orders all over the world. In addition to the shipping cost, there are possible import tariffs and brokerage fees that we cannot estimate.

4. WHERE IS MY ORDER?

Please note that after your order is placed it can take up to 3 business days for your order to process at our warehouse. All orders can be tracked by logging into your account and going to the original order page for the order you are looking for. If you do not have an account with us then you need to first set up an account and once you do this you can follow the link on the dashboard to track your order. You will need your order ID from the email confirmation you received when you placed the original order to track the order.

5. DOES AVIATOR NATION EVER GO ON SALE?

We do have sales both on our website and in our flagship stores from time to time. Usually the sales do not last long so make sure you are registered to receive our digital newsletter or you will miss them. Please note that items purchased on sale cannot be returned for a refund and unless otherwise stated are not eligible for an exchange.

6. HOW CAN I SELL AVIATOR NATION IN MY STORE?

If you love Aviator Nation and think your store is a good fit for the brand please take a moment to fill out the wholesale inquiry request form at this link. Please make sure to attach pictures of your store and fill out the form completely.

7. HOW DO I GET A JOB AT AVIATOR NATION?

We are always looking for awesome people to join us. Please email your resume and cover letter to info@aviatornation.com if you are interested in a job or internship position with us.

If you have any other questions, you can e-mail info@aviatornation.com and someone from our team will get back to you as soon as we can!

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Fit Guide
Please note that due to the intense wash and dye processes we use some products  will come out different than others. If you ever get a item that does not fit you perfectly we will gladly exchange it for you as many times as it takes until you are satisfied.
Hoodies and Crewneck Sweatshirts
Aviator Nation hoodies and sweatshirts are unisex. Yes, this means you can steal your boyfriend's hoodie and never think twice about rocking it. It also means that our sizing is unique. In general our hoodies run a bit small for men and a bit big for women.

Unisex Tees

The unisex tees run true to size for women and a bit small for guys, so guys order a size up if you are unsure.

Sweatpants 

Sweatpants are gender specific. It's not uncommon for women to get men's sweatpants as they have pockets and offer a looser fit.