Customer Service Center

RETURNS AND EXCHANGES

HOW DO I INITIATE A RETURN for a refund, STORE CREDIT, OR EXCHANGE?

Please follow this link: www.aviatornation.com/a/returns

And input your order # (no W) and the email address used on the order! Follow the prompts and it'll give you all the return options + shipping label.

For items purchased in-store, please contact info@aviatornation.com for address and return instructions.

What is your return policy?

We offer free shipping on all exchanges & store credit returns. Returns for a refund that utilize our return label will incur a $9.50 return fee.

Exchanges must be postmarked within 30 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn or unwashed. Items purchased at over a 10% discount or on sale are non-refundable, but can be returned for an exchange or store credit with a free shipping label.

When can I expect my refund, EXchange, or store credit to be processed?

Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.

If you'd like an update on your return shipment feel free to contact us.

ONLINE ORDERS

Do you offer free shipping?

We're happy to offer free domestic shipping via UPS Ground and international shipping via USPS. The free international shipping method takes 7-21 business days. Free domestic shipping will vary by location but shouldn't take more than 5 business days.

WHERE IS MY SHIPMENT?

You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.

Please note, orders take 1-3 business days to process at our warehouse. An email with tracking will be sent over once the order has shipped.

DOES AVIATOR NATION EVER GO ON SALE?

We do have sales both on our website and in our flagship stores from time to time. Usually the sales do not last long so make sure you are registered to receive our digital newsletter or you will miss them. Please note that items purchased on sale cannot be returned for a refund but are eligible for exchange or store credit.

PRODUCTS AND STOCK

HOW CAN I PURCHASE A GIFT CARD?

Gift cards are available for sale here!

Please note that these are digital gift cards only and will not work at our flagship stores. We're happy to transfer them to a physical gift card should you prefer to use in-person. Just shoot us an email!

 

out of stock items and sizes

If you'd like to be notified when a style or size is going to be restocked navigate to that product page. Click the variant you'd want and input your email into the corresponding field. Once it's restocked you'll be immediately notified by email!

WHY DOES MY ITEM LOOK DIFFERENT THAN THE PHOTO?

All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece! If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.

HOW ARE AVIATOR NATION GARMENTS SO SOFT?

Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment. After years of testing various processes and various fabrics we have found the recipe for the perfectly worn in garment that will hold its softness for its entire lifecycle if cared for properly.

DAMAGES AND REPAIRS

My Garment is damaged can it be repaired or replaced?

Our first priority is to always try to repair the garment. It keeps damaged items out of landfills and is moreenvironmentally conscious to fix something up good as new rather than discard it. Having our own warehouse here in the US we're able to quickly repair most forms of damage to a garment.

If an item is unable to be repaired, and the damage is the result of a product defect, we'll work on a replacement for you.

How DO i initiate the repair process?

Please email us directly at info@aviatornation.com with a photo of the damaged item and we'll get the process going for you.

Other things to note...

Please launder your product before returning for repair. If repairs are sent back before being washed, we won't be able to process the repair.

All repair requests will be handled at Aviator Nation's discretion.

Damage due to wear and tear will be repaired at a reasonable charge.

STILL HAVE AN UNANSWERED QUESTION?

Send us an email at info@aviatornation.com

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