Can't find the answer to your question? Contact our customer service team at email@example.com for further assistance!
Please email firstname.lastname@example.org for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information.
We offer free shipping on all domestic exchanges and store credit returns. Domestic returns for a refund that utilize our return shipping label will incur a $9.50 return fee.
Exchanges must be postmarked within 14 days of receipt and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn and unwashed with the original tags.
Items purchased at or over a 10% discount or on sale are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 30% discount are final sale and non-returnable.
Please follow this link: https://returns.aviatornation.com/#/
And input your order # (no W) and the shipping zip code used on the order! Follow the prompts and it'll give you all the return options + shipping label.
For items purchased in-store, please contact email@example.com for address and return instructions.
Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.
If you'd like an update on your return shipment feel free to contact us.
**Please note that due to various logistical challenges we are currently facing here in Los Angeles due to rolling shut downs we may experience delays in getting your return processed.
To return or exchange an item in-store, bypass the web instructions and bring your item(s) with proof of purchase into any of our locations.
No. There are no additional charges, interest rates, or late fees. There is also no impact to your credit score.
No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
We accept installment payment on all major debit and credit cards.
Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Aviator Nation has no control over this and we are unable to bypass this rejection. Shop Pay or Affirm should contact you via email detailing why your payment was rejected.
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days
No, there are no late fees if you miss a scheduled payment.
We're happy to offer free domestic shipping via UPS 2nd Day Air and international shipping via DHL. The free international shipping method takes 7-21 business days. Free domestic shipping will vary by location but shouldn't take more than 5 business days during non-sale periods. If order placed during large volume sale period please see shipping notice on product page.
Please note international orders are subject to duties and fees imposed by local tax authorities.
You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.
Please note, orders typically take 1-3 business days to process at our warehouse. During large online sales order processing times may be significantly delayed. Current expected shipping times will be linked on the product page. An email with tracking will be sent over once the order has shipped.
Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.
Gift cards are available for sale here !
The electronic gift card will be delivered to the email input at checkout. If the gift card is intended to be a gift, we suggest inputting your email address and then forwarding it onto the recipient with a personal message from yourself.
Gift cards can only be applied to online purchases. If you'd like to redeem at one of our flagships please email us firstname.lastname@example.org to set that up!
We are restocking our website daily from our warehouse in downtown Los Angeles.
If you'd like to be notified when a style or size is going to be restocked, navigate to that product page & click the variant you'd want and input your email into the corresponding field.
Once it's restocked you'll be immediately notified by email!
All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece!
If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.
Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment.
After years of testing various processes and various fabrics we have found the recipe for the perfectly worn-in garment that will hold its softness for its entire lifecycle if cared for properly.
Our first priority is to always try to repair the garment. It keeps damaged items out of landfills and is more environmentally conscious to fix something up good as new rather than discard it.
Having our own warehouse here in the US we're able to quickly repair most forms of damage to a garment.
If an item is unable to be repaired, and the damage is the result of a product defect, we'll work on a replacement for you.
Please email us directly at email@example.com with a photo of the damaged area of the merchandise and we'll get the process going for you.
We will need the order or receipt information for the item.
Please launder your product before returning for repair. If repairs are sent back before being washed, we won't be able to process the repair.
All repair requests will be handled at Aviator Nation's discretion. Damage due to wear and tear will be repaired at a reasonable charge.